Return & Refund Policy

1. Return Eligibility Window

We want you to be happy with your purchase. If you are not fully satisfied, most items may be returned within 90 days of the delivery date for a refund or exchange, subject to the conditions below.

2. Condition Requirements

To be eligible for a return, items must be unused, unopened, and in their original packaging, with all seals, labels, and protective materials intact, unless the item is being returned due to a defect or shipping error on our part.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned once opened or used:

• Opened or used cosmetics, skincare, and personal care products;
• Opened supplements, vitamins, and food or beverage items;
• Items marked as final sale or clearance at the time of purchase.

This does not affect your rights in relation to items that are defective, damaged, or incorrectly shipped — see Section 8 below.

4. How to Request a Return

Before returning an item, please contact [email protected] to request return authorization and return instructions. Returns sent without prior authorization may experience delays in processing.

This address is provided for authorized returns only. Please do not send a return before receiving confirmation from our support team.

5. Return Shipping Costs

Unless the return is due to our error (such as a defective, damaged, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit.

6. Refunds — Processing & Timeframe

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Please note that your bank or card issuer may take additional time to reflect the refund in your account.

7. Exchanges

If you would like a different size, shade, or product, please contact [email protected] to arrange an exchange. In most cases, we will process this as a return of the original item followed by a new order for the replacement item.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at [email protected] with your order number and photos of the item. We will arrange a replacement, exchange, or full refund, including any applicable return shipping costs, at no additional charge to you.

9. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to our customer support team: