Frequently Asked Questions
Quick answers to the questions we hear most. Can't find what you need? Contact us.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All transactions are processed securely in USD.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, we'll do our best to accommodate a change or cancellation. Please email [email protected] as soon as possible with your order number.
Do you offer international shipping?
At this time we ship to addresses within the United States. See our Shipping Policy for details.
Shipping & Tracking
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by shipping method and are shown at checkout. Full details are in our Shipping Policy.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number as soon as your order ships.
Is shipping free?
Yes — we offer free standard shipping on all orders over $49.
Returns & Refunds
What is your return policy?
Most unopened items can be returned within 90 days of delivery. Please see our Return & Refund Policy for eligibility and instructions.
How do I start a return?
Email [email protected] to request return authorization before sending anything back — this helps us process your return quickly.
When will I get my refund?
Approved refunds are typically issued within 5–10 business days of us receiving your return.
Products & Account
Are Purelycosme products authentic?
Yes. Every product sold on purelycosme.com is 100% authentic and sourced through authorized channels.
Do I need an account to place an order?
You're welcome to check out as a guest, or create an account to track orders and save your details for next time.
How do I contact customer support?
Visit our Contact Us page, email [email protected], or call +1 (925) 269-4998.